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Return & Refund Policy
Thank you for choosing Calm&Relax. All our products undergo strict quality inspections before shipment. If you have any concerns after receiving your order, please contact us via email at hello@calmrelaxhome.com.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Return Policy
We offer a 30-day return window, meaning you may request a return within 30 days of receiving your order. After submitting a return request via email, we will respond within 24 hours.
Return Eligibility:
Items must be in their original condition—unwashed, unused, with tags attached, and in original packaging. Additionally, you must provide a receipt or proof of purchase when requesting a return.
For damaged or defective items, customers must provide video or photo evidence to support the claim before returning the product.
Return Shipping Costs:
When Calm&Relax covers return shipping:
If the return is due to our error, we will provide a prepaid return label.
Examples include:
When the customer covers return shipping:
If the return is due to customer error (e.g., wrong size, change of mind), the customer is responsible for return shipping costs, which vary by location.
Return Address:
Since we have multiple warehouses for returns, please contact Calm&Relax Customer Service (hello@calmrelaxhome.com) for the correct return address. We do not accept unauthorized returns.
Refund Policy:
Once your return is received and inspected, we will notify you of the refund approval. If approved, the refund will be processed within 3 business days and credited to your original payment method. Please note that your bank or credit card company may take additional time to post the refund.
Order Cancellation
Calm&Relax typically ships orders within 1-2 business days. To cancel an order, please contact us immediately.
If the order has not yet shipped, we will issue a refund within 12 hours.
If the order has already shipped, you must refuse delivery. Once the package is returned to our warehouse, we will process the refund within 3 business days.
To cancel an order, email hello@calmrelaxhome.com.
Exchange Policy
Before shipment:
Contact hello@calmrelaxhome.com to request an exchange. If there is a price difference, we will refund or charge the balance accordingly.
After shipment/delivery:
Follow the return & refund process above, then place a new order for the desired item on our website.
Disclaimer:
Calm&Relax reserves the right to final interpretation of the Return & Refund Policy. For any questions, please contact hello@calmrelaxhome.com.
